FAQ – #1 Custom Nike Elite Socks | Custom Socks | Customized Elites



What is your return/exchange policy?

We want to you have the best experience possible with us. You may return items within 20 days of receiving them. We accept all returns as long as they are in the original packaging and not tried on for sanitation purposes. If the sock has a defect we will gladly fix it for you. Please see our support page to set up a return or exchange.

When are you guys open?

M-F 8am-3pm PST and closed on Saturday & Sundays & Holidays. But we also try to respond via email on weekends.


What payment methods do you accept?

We gladly accept Visa, MasterCard, American Express, Discover & Paypal


Do you ship internationally?

Yes! Currently we can ship to almost all countries outside the United States. If your country isn't listed during checkout, please visit our contact form.


What shipping method do you use?

All of our orders will be shipped via USPS First Class or Priority Mail. If you need overnight shipping please use our contact form.


Do I receive a tracking number?

Yes once your order ships your tracking number will be sent to the email you used to check out with. Please also check your spam folder and if you are having trouble locating it please use our  contact form and we will be glad to help you.


How long does it take to get my socks?

We pride ourselves on getting you your socks as soon as we can, but because every pair customized by hand usually it will 3-7 business days to receive your order after your order has been marked as shipped. If you want them faster contact us for faster shipping method. During Christmas time processing times may take a little longer due to high demand. 


How should I wash my socks?

For best results, we recommend turning them inside out, washing with similar colored laundry in cold water, and air dry to prevent shrinking. Do not use bleach!


Will my socks fade?

As long as you follow our suggested washing instructions your socks will not fade.


Do you use 100% authentic elite socks?

Yes! We buy our elite socks from a certified Nike retailers.


Will there be white lines in the sock when worn?

No, we want every customer to be happy and satisfied with their socks. We pre-stretch our socks so there will not be white lines worn.


What size socks should order?

We recommend the following based on shoe size.


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